Contact
About CT

Why CT?

Our value proposition is simple: We're a humble, values-driven organisation that is absolutely obsessed with delivering exceptional customer service-backed IT services and helping our customers to map out their technological journeys.

WE ARE CT.

Engineering led

We are an engineering-led business, with six of our eight executives from an IT engineering background. We also maintain a philosophy that our team leaders must be experts in their field. This experts-leading-experts approach is utilised by some of the world’s most successful technology companies, and we're proud to have adopted it from day one.
Technical people typically want to advance their knowledge and hone their skills and, in turn, want to work for someone that can support them on this journey. Our people can escalate technical challenges to their leaders and receive guidance and support all the while continuing to learn and hone their technical skills. This approach has led us to a higher-than-normal average employee retention rate which is fantastic for our customers.

Customer obsessed, with the proof to back it

We are absolutely obsessed with placing the customer at the heart of all that we do and ensuring that we deliver the highest quality customer experience. We are humbled to have been recognised for our unparalleled customer experience for 11 years straight by the Customer Service Institute of Australia.

We're an 11-time consecutive winner of the CSIA Australian Service Excellence Awards

Learn more about our Customer Experience

11

Protected

We are passionate about ensuring that security is baked into our solution designs from the onset and when coupled with the security practices we employ internally, our customers benefit. The basis of our controls are derived from the Australian Cyber Security Centre Information Security Manual and are coupled with the following certifications and initiatives:
Our core infrastructure, cloud platforms and telecommunications core are irap assessed demonstrating our commitment to security.
When we say protected, we mean PROTECTED. Our data hosting services are certified to the Protected level under the Federal Government’s Hosting Certification Framework.
As a member of the Defence Industry Security Program, we provide Security Cleared Personnel to a wide range of organisations. This means you get a higher level of security, no matter your industry.
We engage third party penetration testers to perform both internal and external penetration testing against our platforms and systems on an annual basis, and we combine this with weekly vulnerability scans which are performed by our team.

We're all on-shore so we support local

100% of our team members reside in Australia and New Zealand. We maintain a local first procurement policy because we choose to support the communities we participate in.

Building true partnerships with our customers

Throughout our 17-year journey, we have always focused on elevating our relationships beyond just a client-supplier arrangement and building meaningful and mutually beneficial partnerships with our customers. We achieve this through an ingrained people-focused culture that is driven from the top down. Some examples of what we do to achieve this include:

  • A Chief Customer Officer combined with a Customer Experience team that work every day to build relationships with our customers and deliver them what they need;
  • A can-do attitude fostered by our people and supported by our business processes.
  • A CX team that work to understand our customers’ missions and determine how best we can use our resources to help them achieve it.
  • A highly engaged leadership team who get to know every single customer and are highly accessible.
  • A fundamental understanding that we are not perfect and want to improve and so we encourage and actively solicit feedback.

This has led us to a less than 1% customer churn rate annually – a humbling result when you consider that over 60% of our business is government who must go out to tender for each contract renewal.

Creating the world we want

We are passionate about ensuring our beautiful planet is here for generations to come.
100% Carbon Neutral since 2019
20% annual waste reduction targets

Our certifications and compliance

As a critical partner to our customers, how we operate is of paramount importance to both us and them. That's why we've implemented ISO global best practices in the areas of Quality, Environmental, Data Security, Risk Management, Service Management and Occupational Health and Safety. We are audited against these frameworks and maintain stringent internal practices to ensure we continue to conform.

  • Information Security Management System (ISO 27001) certified
  • Environmental Management System (ISO 14001) certified
  • Quality Management System (ISO 9001) certified
  • Occupational Health and Safety Systems (ISO 45001) certified
  • Information Technology Service Management (ISO 20000) compliant
  • Risk Management (ISO 31000) compliant
Compass Assurance ISO 27001 Info Sec
Compass Assurance ISO 14001 Environment
Compass Assurance ISO 9001 Quality
Compass Assurance ISO 45001 Safety
Compliant with ISO 20000 IT Service Management
Compliant with ISO 31000 Risk Management

With 16 years of 25%+ of year-on-year growth combined with consistently strong financial results, you’ll be selecting a partner that will be here tomorrow.

It has been great to work with the Executive Team at CT over the past three years to help with key strategic decisions and witnessing the company go from strength to strength.

Mark Iles
Principal Analyst at Tech Research Asia

A happy team means happy customers

Because IT can be a thankless industry, we're passionate about creating an awesome place to work where our people feel loved and enjoy what they do. This ultimately leads to a lower team member churn rate which is great for our customers.

  • We are proud of our incredibly low 6.72% turnover rate.
  • We consistently achieve a greater than +67 Employee Net Promoter Score (eNPS).
  • Our glassdoor reviews are consistently greater than 4.5 stars.
  • 97% of our people would recommend CT as a great place to work.

...oh, and we were named in the Great Places to Work awards too:

Best Workplaces - Great Place To Work - Australia 2022
Best Workplaces - Great Place To Work - Australia 2023

Vendor Accreditation

Microsoft Solutions Partner
Apple Authorised Reseller, Consultants Network
Aruba - a Hewlett Packard Enterprise Company - Solution Provider - Gold Partner
ENGAGE - Fortinet Advanced Partner - Integrator, MSSP
Veeam Cloud & Service Provider - Gold
VMware Cloud Verified
Hewlett Packard Enterprise - Solution Provider - Soliver Partner
HP Amplify Synergy Partner - PS Lifecycle Services Specialist, Service Delivery Authorized Partner

Continuous Improvement

We strive to be better tomorrow than we were today, and a focus on continuous improvement is in our DNA. We do this through our Continuous Improvement Program (CIP) which sees us execute over 70 internal improvement projects per year.

A message from our Founder and Chief Executive Officer

We understand that choosing your next technology partner isn’t an easy decision. We wish you all of the best with your process.

Let us help you

We are a passionate team and want to do anything we can to help. Let us know how we can help you by filling out this form.

Telephone
1300 888 918
Email