Returns Policy

7-Day Return Window:

Centorrino Technologies offers a 7-day return window from the date of delivery for unopened goods. Should
you receive an item and discover it is unsuitable for your requirements, you have the option to request a refund
through your Account Manager within this time frame. Please note that this policy applies exclusively to items
that remain unopened and are in their original condition and packaging.


Our returns policy does not extend to customised or configured goods that have been tailored to your precise
requirements. Given that these items are configured for a particular use, we will be unable to accept returns or
issue refunds for them.
Any goods that have been opened for the purposes of provisioning or setup by Centorrino Technologies are
considered to be opened goods.

Approval Process:

Centorrino Technologies reserves the right to approve all returns. To initiate a return, kindly get in touch with
your Account Manager within the 7-day period. They will guide you through the returns procedure and provide
you with further instructions.

Restocking Fee:

Approved returns of unopened goods will be subject to a 15% restocking fee. This fee accounts for the expenses
incurred in inspecting, processing, and restocking the returned item. The restocking fee will be subtracted from
the refund amount.

Return Shipping:

Customers are accountable for the costs associated with return shipping, unless the return arises due to an error
on Centorrino Technologies’ part, such as a defective or incorrect item. In such instances, we will supply a prepaid
shipping label for the return.

Software and Licensing:

Licenses are allocated and consumed upon purchase and are therefore non-refundable. Exceptions to this are
assessed on a case-by-case basis.

Discretionary Exceptions:

In exceptional cases, or if mandated by applicable consumer protection laws, we retain the right to make
exceptions to this returns policy at our discretion.

Please be aware that this returns policy is subject to alteration without prior notification. The terms effective at
the time of your purchase will govern your return.