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Managed IT Services

Managed Services is about providing genuine care over your IT environment which is entrusted to us to manage and coupling it with world class customer service. We don’t only understand this, we excel at it and have 17 years of award-winning history to prove it.

Forward-thinking organisations see managed services as a competitive advantage, not just a method of cost-cutting.

95%
of Australian employers believe skills shortages will impact growth
70%
of IT's time is spent trying to diagnose and fix issues
49%
of organisations that had reduced downtime credited better support contracts

Focus on operational excellence and obsess over the customer experience

In today’s ever-changing world, the responsibilities of an IT department are so diverse that it is near on impossible for internal IT teams to handle all these responsibilities themselves. Whether you’re looking to supplement your existing IT team or fully outsource, we have 17 years of engineering excellence and customer obsession on our side.

We are humbled to serve over 25,000 end users daily with a track record of < 1% annual customer churn over our 17 year history coupled with a 98.75% average customer satisfaction score.

Organisations of all sizes trust us to manage their IT environments

Small

Medium

Large

And importantly, every single customer is made to feel like they are our most important customer.

Let's tailor our website for the components you're interested in

1. Select the service towers you would like managed

or select your components

2. Our service is tailored to the number of users you have. How many IT users in your organisation?

Light touch or high maturity

ITIL is a set of best practices for IT service management that focuses on aligning IT services with the needs of an organisation. ITIL provides a framework for organisations to plan, deliver, and support IT services effectively.
Our services are built using the ITIL framework and are compliant to ISO 20,000 for Service Management. We understand that each customer has a varying degree of internal ITIL maturity and so we align our delivery for each customer to either a low touch, medium or highly mature approach depending on their needs.

Tried and tested

Organisations of all shapes and sizes from across Australia and New Zealand trust us to deliver them these results every day and our continuous improvement programs ensure that we remain at the top of our game.
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Australian and New Zealand Based Team
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Our certifications and compliance

As a critical partner to our customers, how we operate is of paramount importance to both us and them. That's why we've implemented ISO global best practices in the areas of Quality, Environmental, Data Security, Risk Management, Service Management and Occupational Health and Safety. We are audited against these frameworks and maintain stringent internal practices to ensure we continue to conform.

  • Information Security Management System (ISO 27001) certified
  • Environmental Management System (ISO 14001) certified
  • Quality Management System (ISO 9001) certified
  • Occupational Health and Safety Systems (ISO 45001) certified
  • Information Technology Service Management (ISO 20000) compliant
  • Risk Management (ISO 31000) compliant
Compass Assurance ISO 27001 Info Sec
Compass Assurance ISO 14001 Environment
Compass Assurance ISO 9001 Quality
Compass Assurance ISO 45001 Safety
Compliant with ISO 20000 IT Service Management
Compliant with ISO 31000 Risk Management
Benefits

Why do I need a Managed IT Service?

Enterprise Grade.
Managed IT Services provide cost-effective access to enterprise-level support. CT take the responsibility of hiring, training and retraining specialised IT staff away from you. Our Managed IT service also gives you access to trained specialists that you would be able to utilise as full time staff, addressing gaps within your own team's technical skill set.
A Tailored Fit.
We offer a wide range of additional services so you can choose the best options that address the unique requirements of your business. Our solutions are flexible and scalable, so we can always meet your needs as your business changes.
Best Practice.
To deliver a high quality, consistent service, we are ISO 9001, ISO 27001, ISO 45001 and ISO 14001 certified. In additional we hold technical certifications with leading IT Vendors including Microsoft, Apple, Aruba, Cisco and Fortinet so you can rest assured that you are in good hands.
Fixed Costs.
Our managed services offering gives you fixed, predictable monthly costs, providing you certainty in your IT investment. All our fees and charges are open and transparent so there are no nasty surprises.
Service Availability.
Our best practice processes, real-time monitoring and scale of resources available to us enables us to provide you with a Service Level Agreement which ensures service availability so that you can rest easy knowing your IT will support your organisations growth.
Engineering Led.
As an engineering-led Managed Service provider, we are passionate about ensuring that our clients’ IT environments are managed with the technical excellence that you would expect an IT company to use on its own environment.
Depth of Expertise.
As an organisation with hundreds of technical resources and over five hundred certifications and counting, we have the deep of expertise required to properly manage your IT assets.
Enhanced Security.
We are well-versed in protecting our customers and can implement robust security measures to protect your business from cyber threats. With continuous monitoring and regular security audits we help identify vulnerabilities and ensure that your systems are secure.
IT is essential for every size organisation and organisations ranging from fifty users through to tens of thousands of users outsource their IT function to gain efficiencies, minimise risk and to ensure they are observing best practice standards.

Protected

We are passionate about ensuring that security is baked into our solution designs from the onset and when coupled with the security practices we employ internally, our customers benefit. The basis of our controls are derived from the Australian Cyber Security Centre Information Security Manual and are coupled with the following certifications and initiatives:
Our core infrastructure, cloud platforms and telecommunications core are irap assessed demonstrating our commitment to security.
When we say protected, we mean PROTECTED. Our data hosting services are certified to the Protected level under the Federal Government’s Hosting Certification Framework.
As a member of the Defence Industry Security Program, we provide Security Cleared Personnel to a wide range of organisations. This means you get a higher level of security, no matter your industry.
We engage third party penetration testers to perform both internal and external penetration testing against our platforms and systems on an annual basis, and we combine this with weekly vulnerability scans which are performed by our team.

We work with the best

Our industry is full of vendors offering products to help overcome a challenge but, as an engineering led business that is absolutely passionate about ensuring our customers’ IT environments are highly available and secure, we have selected only the best to work with.
Microsoft
Apple
HP
Lenovo
Cisco
Fortinet
Palo Alto Networks
HPE Aruba Networking
Hewlett Packard Enterprise
VMware
Veeam
Jamf
Logitech
Crestron
Google
Zoom

Frequently asked questions

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We are a passionate team and want to do anything we can to help. Let us know how we can help you by filling out this form.

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1300 888 918
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