Professional Services

Engage our Professional Services to help strengthen your technology team by filling roles in your organisation to enable your organisation to respond effectively to ebbs and flows of work.

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Stop Waiting for IT Support for your IT Support

With the rising costs in the technology industry and the Great Resignation potentially around the corner, it can be difficult to hold on to your brightest IT team members.

Our Professional Services offering is designed to provide you with the ability to maintain a fully functioning technology team at short notice, especially over challenging or fast-paced periods such as the holidays.

Leveraging technology expertise in a variety of positions, we provide fully certified and enthusiastic professionals who can seamlessly work alongside your existing team members to meet your organisation’s IT needs.

Additionally, if you require more top-level assistance, we can engage our strategic advisors to partner closely with you and comprehensively understand every aspect of your organisation. We will then provide recommendations and insights into how to improve efficiency with technology.

Key Benefits

Staff Augmentation

Bolster your IT team with certified and experienced professionals from one of Australia’s leading managed service providers.

Business Continuity

By engaging our Professional Services to boost your workforce, you can be confident that you’ll enjoy business continuity throughout the year.

Certified IT Expertise

Our IT experts complement their certifications with practical experience, so they can offer immediate hands-on assistance to meet your technology needs.

Customer Satisfaction

As a 9-time winner in customer service and an officially certified Great Place to Work, our professionals work seamlessly next to your existing team members.

Strengthen your IT workforce

Choose from a wide range of IT team members to support your team. As one of the leading managed service providers in Australia, we can provide expertise across various domains. A selection of services available:

Systems Engineering

Our systems engineers can design, build, and maintain systems for your organisation. Our systems engineers are highly skilled in building virtual machines, implementing security services such as MFA (Multi Factor Authentication), Microsoft Defender and EDR (End Point Detection and Response) as well as SharePoint setup and migration activities, Telephony, MDM (Mobile Device Management) such as Intune and Jamf, Application Integration and so much more.

Networks Engineering

Our extremely skilled network engineers can design and build your network needs, including WIFI, Telephony, UPS, Internet, LAN and WAN setup, rationalisation or remediation.

Project Management

Our project managers are focused on delivery for your organisation’s projects and ensure high quality outcomes as well as projects delivered on time and within budget. We also have Project Coordinators and Change Managers to assist with your organisation’s projects.

Desktop Support and Service Desk Analysts

Our desktop support officers oversee and maintain computer hardware and software systems. They’ll assist you in resolving technical issues concerning your accounts or software infrastructure. We also have Service Desk Analysts who can supplement your Service Desk whilst people are on.

Systems Administration

Our systems administration team can oversee the upkeep, configuration, and reliable operation of your computer systems, especially multi-user computers such as servers.

Strategic Advice and Consultancy

We have Strategic Advisors available to partner closely with you and collaborate in your organisation, providing recommendations and advice to improve efficiency and performance.

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