What is a VOIP system and how can it benefit your organisation?

VoIP (Voice Over Internet Protocol) is a phone service hosted in the cloud and operates over the Internet. VoIP systems remove the needs for individual phone lines as each employee can have their own virtual connection and can be reached across any device.  

Cost Savings

One of the biggest advantages of deploying a VoIP system is the cost savings. Cheaper to a traditional PABX system, VoIP operates on an existing internet connection, rather than requiring additional hardware or separate systems. Fees are charged on a monthly basis, compared to the single, per call basis of a traditional PABX systemIf an organisation needs to make international calls, a VoIP system is also cheaper as it is not tied down to a particular country or address code 

Flexibility

As a VoIP system works across a multitude of devices, there are greater flexibilities with movement. Employees are no longer subject to one single location, instead, having the ability to make calls via handsets, softphones or mobile devices.   

Unlike traditional phone systems, VoIP allows users with the ability to work from anywhere that has access to a strong Internet connection. The increased functionality provides greater flexibilities and productivity, where users can remain available even if they are not physically in the office. What’s more, VoIP solutions integrate with email and instant messaging, meaning that if a call comes through and can’t be taken – the conversation can continue through messaging.  

VoIP is Multi-Functional

Video conferencing capabilities is another widely popular advantage when deploying a VoIP system in your organisation. This is especially beneficial for organisations who have a number of remote workers, where co-workers and external clients can easily engage in remote meetings via video call.  

Even if an organisation is having an internal meeting, any employee who can’t be physically present can remain engaged through video calls. 

Finding a VoIP system that best suits your organisation

One of the most important things to ensure prior to deploying a VoIP system in your organisation is to have a reliable network. Avoiding downtime and connectivity issues all begins with operating on a secure and strong network. There are a number of different VoIP solutions that any organisation could deploy, and often this varies depending upon the industry and work you do. Determining which is the best fit for your organisation can be tricky and is why it’s important to discuss the pros and cons of each with expert advice before engaging with any system.