Managed IT Services

Extreme Network Management

Our Extreme Network Management is our flagship Managed IT Services package which offers your organisation an outsourced IT Department.

  • Fixed Monthly Fee
  • Unlimited Remote & Onsite Support
  • No Cost Loan out Equipment
  • Service Level Agreements
  • No Hidden Costs

The following components are included as standard as part of our Extreme Network Management offering:

Pro-Active Monitoring

Pro-Active Monitoring

As part of our Extreme Network Management package, we deploy a powerful remote monitoring and management tool to each device we are supporting. This enables us to monitor the devices health, event logs and general performance and pro-actively interact with the device prior to the user reporting an issue. This pro-active approach has proven advantages including a reduced number of helpdesk requests and a more productive and efficient workforce due to the lower total number of issues.

Vendor Management

Vendor Management

Our team will manage your 3rd party vendors including Internet Providers and Software Vendors to manage your risks, control costs and drive service excellence. We will regularly be in touch with these vendors to ensure we maintain a healthy and beneficial relationship for your organisation. We work with your business to ensure that we are maintaining a vendor line up which is not only able to meet the needs of your business today, but also your needs of tomorrow.

Remote Helpdesk Support

Remote Helpdesk Support

A large number of requests and issues are able to be actioned by a team of highly experienced and friendly professionals whose role it is to get the user back online as quickly as possible. Utilizing our state-of-the-art remote management platforms, our customer service focused helpdesk team are able to remotely log into the users workstation and provide assistance to get them back up and running. Our Extreme Network Management package includes an unlimited quantity of helpdesk requests.

Onsite Support

Onsite Support

There are occasionally issues that the helpdesk is unable to solve due to either a hardware failure or another issue preventing the helpdesk from gaining access. Our Extreme Network Management includes unlimited onsite visits to ensure your platform is running smoothly each and every day.

Infrastructure Management

Infrastructure Management

Your back end infrastructure is managed by a specialist team of experts who work hand in hand with our Onsite and Remote Support teams to ensure the infrastructure is correctly monitored and managed.

Backup & DR Management

Backup & DR Management

We take a slightly different approach to managing backups. We believe the backup and restoration procedures must support the risk tolerance levels of the business. We perform nightly (more frequently if the business requires) backups of your mission critical data and implement disaster recovery solutions to get you back up and running quickly in the event of an emergency. This can be as simple as routine restores of your backups to confirm the backups are working to live-live datacentre replications of your servers and core assets.

Procurement

Procurement

We can manage your procurement processes. We calculate a budget with you for hardware for each type of employee and as employees are on-boarded, a device will be procured to suit the budget and function of the user. We also provide competitive pricing on other hardware and software requirements.

365 Network Management

All this for one fixed, monthly fee.

Agreement Bolt-Ons

We believe in making life simple and flexible. We offer a range of agreement bolt on’s to provide a tailored solution in key areas where you may need a little extra.

  • Remote Backup: This bolt on provides you with an all Australian Hosted Cloud Backup of your critical data on a set schedule removing the need to constantly change backup media onsite.
  • Extended 24×7 Support: This means that we will be always able to meet the needs of your team no matter what hours you operate.
  • Mobile Device Management: This bolt on enables you to have your Mobile Devices and Tablets managed under the same agreement.
  • Web and Email Hosting: Whether you require Hosted Exchange, Microsoft Office 365 or Web Hosting, this can be bolted on to your Extreme Network Management Agreement.
  • Telephony Support: Include your phone system (providing it is a VOIP system such as Cisco, Microsoft Lync, etc) in your Extreme Network Management Agreement so that our engineers will manage the system and provide your team support.

No Hidden Costs

At CT, once you enter an Extreme Network Management agreement, you can clearly calculate, budget and forecast how much this service is going to cost you over the next 12, 24 and 36 months. This is in stark contrast to ad-hoc support which contains many unknown factors which is difficult to budget and manage.

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