Our commitment to customer experience
Customer experience is (and always will be) at our core
Our promise to you
By empathising with our customers and putting ourselves in your shoes, we can better understand, identify and respond to your needs. In turn, driving innovation and anticipating your needs.
We strive for excellence, from that first interaction to the services we deliver and the proactive support we provide. But we don’t stop there, seeking ways to continuously take it to the next level.
Anyone can perform. But collaboration – within our teams and with our customers – builds stronger future. Your success is our success, and we’re here to support you each step of the way.
Trust is earned, and it starts by delivering what we say – when we say it. We take commitments seriously, are open to new ideas, and take initiative. You can trust us to be there when you need us most.
We believe you create the world we want. That’s why we love supporting local communities and business and are committed to making the world a better place. And it starts by helping you be your best.
The proof is in the numbers
- Customer Retention Rate
- CSAT Score
- Average Service Desk Waiting Time
- Top 0%
- of Managed Service Providers
- Team Members around Australia
Customer-led technology and services
Customer obsessed, with the proof to back it
We are absolutely obsessed with placing the customer at the heart of all that we do and ensuring that we deliver the highest quality customer experience. We are humbled to have been recognised for our unparalleled customer experience for 11 years straight by the Customer Service Institute of Australia.