Since adopting its VoIP solution with the help of CT, Loyola College has seen improved communication and operational efficiencies across the school.

Loyola College is a Catholic Regional Co-educational Secondary College which opened in 1980, to serve the Catholic parishes of the northeast in the Archdiocese of Melbourne.

Loyola College is home to 1340 students, 140 teaching staff and 70 administration staff. Since first onboarding CT for Managed Services, Loyola College is fully supported with its technologies.

At the time, the school was also experiencing issues with high IT staff turnover, that impacted their ability to maintain uptime and provide support to staff and students. CT was able to provide Loyola College with a central point of contact for support. A dedicated CT embedded staff member was placed permanently onsite to provide immediate assistance to technical issues that need onsite assistance. CT also provided the schools with remote assistance from an award-winning Service Desk team who were easily accessible to staff and students through phone, email or chat on CT’s Support platform, Liberty Console. CT also worked to successfully configure and deploy a WAN solution to tackle network redundancies that caused significant outages across the school campus, that affected classroom activities.

With CT’s Managed Service offering, Loyola College was able to successfully obtain an external IT department with minimal in-house resources, allowing them to focus on what they do best, achieving learning and teaching outcomes.

The challenge

As part of their Managed Services, CT also configured and deployed remote monitoring and management platforms to core infrastructure and network components of the school’s IT environment. This is done to ensure maximum functionality to the school’s technologies and, allow the team at CT to stay ahead by proactively responding to any alerts that may impact on the school’s over performance.

The team at CT were able to identify performance issues in the school’s traditional phone system. With aging PABX hardware causing downtime and outages, restricting the school’s ability to effectively communicate, CT engaged Loyola to move towards a digital communication system, VoIP (Voice over internet protocol), a scalable and flexible solution.

A new VoIP system was seen to be a drastic change to the school’s operations, Loyola College wanted to explore options to their digital transformation, deciding to go to tender with three companies, with CT being one of them, to review various solutions, costs, and hardware. With wide-reaching capacity in voice and instant messaging, cheaper costs and an existing relationship built on trust and reliability, Loyola College decided to choose CT with its VoIP solution – Skype for Business.

“Because CT was already providing the WAN network, the infrastructure was already in place” – Victor Dalla-Vecchia

The solution

VoIP is a phone system hosted in the cloud and managed by an organisation’s Internet provider. VoIP removes the need for individual phone lines as each employee can have their own virtual connection and can be reached across any device, whether that be mobile or desktop.

“A digital phone solution has opened up opportunities for different forms of communication here at Loyola” – Victor Dalla-Vecchia

Since the school was currently operating on CT’s Wireless Access Network (WAN), configuration and deployment of its VoIP solution were made easier due to network familiarity.

In addition, with their existing Office365 systems, Skype for Business is an added extension to their education subscription. This allowed Skype for Business to seamlessly integrate into existing applications such as Outlook, to provide better operational efficiencies across their Office365 systems.

To begin, the team at CT removed old systems and PABX hardware used by the school. CT incorporated a change management process to ensure successful adoption and transition to Skype for Business with minimal disruptions to staff and students. With configuration successful, CT tailored end-user training to ensure technical efficiencies and reduce reactive support tickets, which was already a familiar process with their existing Managed Services. In addition, 50 Polycom and 140 Plantronics handsets were deployed to support voice capabilities using Skype for Business.

The outcome

Loyola College and CT have worked collaboratively to successfully design and adopt a new VoIP system. Along with voice, chat and video capabilities, the new Skype for Business solution allowed the school to move forward with its digital transformation, providing the following results,

  • Integrating Skype for Business with existing Office 365 applications created better communication efficiencies and allowed staff to seamless transitions between its systems.
  • Improved mobile capabilities with Skype for Business mobile app, made available to staff through handsets, softphones, or mobile devices.
  • Enhanced remote working capabilities and collaboration efficiencies with video conferencing, which allowed staff to meet anywhere and at any time.

“Finding a solution right for the needs of your school isn’t solely about cost” – Victor Della-Vecchia

Today, Loyola continues to work with CT to develop its digital strategies for the future.