Loyola College is confident with its technologies with support provided onsite and remotely by CT.

About 

Loyola College is a Catholic co-educational college home to approximately 1,500 students and 210 staff. The school was founded in 1980 and built across 26 acres in Melbourne’s north-eastern suburbs of Watsonia. Loyola College strives to ensure that each student achieves their full and unique potential through a collaborative environment committed to Justice, Mercy and Faith. 

 

The Challenge 

Before partnering with Centorrino Technologies (CT), Loyola College had been plagued by technological issues for several years. A weak wireless network led to frequent dropouts and outages, poor network reliability, and inconsistent access to staff emails. Staff and students found navigating the classroom difficult and faced a range of challenges, including:  

  • Limited IT resources and expertise. 
  • Technology redundancies. 
  • An inability to scale devices up or down with enrolments. 
  • Slow digital growth and development. 
  • Concerns and low confidence in network security. 

    At this time, Loyola College had a small inhouse IT support team that was supplemented by external providers to deliver projects, but their IT team experienced high turnover and low stability.  

    Loyola College needed an IT solution that could support high traffic, fast internet speeds, reliable connections, and high availabilities. They also needed a technology provider that would support their IT team and relieve the stress of inhouse management.  

     

    Why did Loyola choose CT? 

    Loyola College engaged CT for assistance given the company’s extensive history of providing effective ICT services to the education sector in Victoria. CT were chosen for how they saw Loyola College’s long-term vision to become a school that is ‘always online.’ CT’s Founder and CEO, Adam Centorrino, was also an alumnus of the school.  

    Loyola College asked CT to upgrade the school’s whole IT network, with the aim to ensure they could achieve their vision. The solution involved a comprehensive approach to upgrade every aspect of the school’s technology over multiple stages.  

     

    The Solution 

    Loyola College and CT elected to implement the full Managed IT Service with embedded staff. This all-encompassing outsourced model allows organisations to obtain an IT department with minimal in-house resources. 

    CT provided a range of improved services to modernise the school’s IT environment and create a reliable, effective learning environment that was enhanced rather than hampered by technology. CT also delivered remote assistance to the school through its award-winning Service Desk, with easy access for all staff and students through phone, email, chat, or the CT support platform Liberty Console. 

    To build the wireless network, the team at CT first identified infrastructure redundancies and updated and replaced 64 switches, 125 wireless access points and 40 servers that were scaled out using virtualisation. CT stored the school’s servers on an enterprise-grade SAN (Storage Area Network), with a combination of SSD and SAS technology disks. This allowed the network to stretch and remove black spot areas across the campus, supporting over 45 devices in each classroom, with speeds of 5GHz. 

    Another major upgrade for the school involved the installation of 110 CCTV cameras, 40 servers, 64 switches and 125 wireless access points. CT were responsible for the procurement of all hardware, plus the maintenance and upgrade of 2,360 school devices.  

    Overall, CT’s services to Loyola College included:  

    • Solving the school’s network redundancies and outages by configuring and deploying a Wide Area Network (WAN) solution. 
    • Enabling more efficient communication with a new digital phone solution that leveraged Voice over Internet Protocol (VoIP). 
    • Improving the school’s cyber security and uptime by maintaining proactive monitoring and backup and disaster recovery. 
    • Delivering in-depth and ongoing technical training for staff members. 
    • Assisting in the school’s IT curriculum to improve learning outcomes for students. 

    CT was able to remove the technical challenges related to high IT staff turnover by providing the school with unlimited business hour support. They also provided a dedicated embedded staff member based on-site, acting a primary point of contact for ongoing technical assistance and support to staff and students. 

     

    The Results 

    With an MPLS network connecting their private cloud into the campus with full DDOS protection, Loyola now has the ability to run any of their services from this cloud environment at any time, fulfilling their ambition to be ‘always online.’ 

    To improve the ICT environment at Loyola College, CT delivered five key outcomes: 

    Training and development 

    CT has provided the staff with in-depth technical training that includes systems, applications, processes and how to access CT for support. They have also provided ongoing training with a wide array of self-paced videos and tutorials, all of which were tailor-produced by CT teams and vendors. 

    Support 

    In addition to its embedded support, CT has also provided the school with access to their award-winning Service Desk team. CT’s Service Desk team is flexible and readily available to all staff and students through phone, email or chat in CT’s support platform, Liberty Console. 

    Proactive monitoring 

    CT have configured and deployed remote monitoring and management platforms to core infrastructure and network components of the school’s IT environment. This is done to ensure maximum functionality to the school’s technologies and allow CT to proactively respond to any alerts that may impact the school’s IT performance. 

    Backup and disaster recovery 

    CT deployed backup and disaster recovery platforms to ensure the school’s data integrity, continuity and ability to withstand a disaster. They also advise on the continuous improvement and resilience of Loyola’s platforms and IT environment. 

    Strategic advice 

    CT has provided the school with a dedicated vCIO, who primarily focuses on formulating strategic IT goals and pathways with a focus on reducing risk, improving operational efficiencies and budget. 

    “CT were able to fulfil our long-term goal, allowing us to operate as a school that is ‘always online’.” 

    As a result of these changes, Loyola College teachers no longer experience the overwhelming amount of technological downtime they previously endured. Since first onboarding CT, Loyola College has full control and confidence that technology can enable them to achieve their teaching and learning outcomes.