Westernport Water
Westernport Water’s multi-million-dollar ICT upgrade boosted with expert support
About CT
Our purpose starts with why
Technology is re-shaping our world and we exist to advise, design, implement and support solutions that enable our customers to fulfil their missions. In doing so, we obsess over the client experience and help to make the world a better place.
Building and supporting a frictionless technology experience
Behind every great organisation is a plethora of systems, processes and people that work together to deliver results.
From supporting government groups in providing essential services, the defence industry keeping Australians safe, and the healthcare sector caring for the community, to schools educating the next generation, not-for-profits making the world a better place, and professional services providers supporting the everyday. We’re supporting those building and creating a better future for everyone.
Our mission is to empower Australian and New Zealand organisations with secure and highly reliable technology that streamlines operations and enables them to achieve their goals.
- 300+ team members
- 7 states and territories
- 30,000+ end users supported
- ANZ support and services
- Supporting over 30 charities annually
- 6%+ of non-inventory supply chain from social enterprises
What we stand for
We understand
- We empathise with our customers and understand their needs.
- We identify opportunities and initiate change.
- We respect and empathise with all our stakeholders.
We create the world we want
- We support the communities we participate in.
- We care about tomorrow's world.
- We ensure our decisions are ethical and fair.
We perform together
- We share our insights and build our collective knowledge.
- We build strong and enthusiastic teams.
- We are curious, open and have fun.
- We celebrate the wins (even the little ones).
We go beyond expectations
- We strive for excellence and we deliver better.
- We challenge usual convention and shape the future.
- We trust in our strengths and continually develop our talents.
We trust and deliver
- We share our energy and positivity with others.
- We are open to new ideas.
- We trust and respect our colleagues.
- We take the initiative and deliver on our commitments.
Customer obsessed, with the proof to back it
We are absolutely obsessed with placing the customer at the heart of all that we do and ensuring that we deliver the highest quality customer experience. We are humbled to have been recognised for our unparalleled customer experience for 11 years straight by the Customer Service Institute of Australia.
Delivering for some of Australia’s most trusted organisations, nationwide
Manningham City Council
Audio visual revamp enhances the hybrid working experience
Connecting Home
An IT revamp helps Connecting Home support Stolen Generation survivors
Protected
We are passionate about ensuring that security is baked into our solution designs from the onset and when coupled with the security practices we employ internally, our customers benefit. The basis of our controls are derived from the Australian Cyber Security Centre Information Security Manual and are coupled with the following certifications and initiatives:
When we say protected, we mean PROTECTED. Our data hosting services are certified to the Protected level under the Federal Government’s Hosting Certification Framework.
As a member of the Defence Industry Security Program, we provide Security Cleared Personnel to a wide range of organisations. This means you get a higher level of security, no matter your industry.
We engage third party penetration testers to perform both internal and external penetration testing against our platforms and systems on an annual basis, and we combine this with weekly vulnerability scans which are performed by our team.
Our certifications and compliance
As a critical partner to our customers, how we operate is of paramount importance to both us and them. That's why we've implemented ISO global best practices in the areas of Quality, Environmental, Data Security, Risk Management, Service Management and Occupational Health and Safety. We are audited against these frameworks and maintain stringent internal practices to ensure we continue to conform.
- Information Security Management System (ISO 27001) certified
- Environmental Management System (ISO 14001) certified
- Quality Management System (ISO 9001) certified
- Occupational Health and Safety Systems (ISO 45001) certified
- Information Technology Service Management (ISO 20000) compliant
- Risk Management (ISO 31000) compliant
Creating the world we want
We are passionate about ensuring our beautiful planet is here for generations to come.
100% Carbon Neutral since 2019
20% annual waste reduction targets
How did we get here?
Our journey is really only just beginning. As a 17 year old start-up, we foster an incredible culture bolstered by passionate people that genuinely love being here and want to make a difference. We are a truly different kind of company, and we encourage you to come and experience it for yourself.
Explore more about how we work
We are a human-centric company that is passionate about our customers and being great citizens. People are our most important assets and we are proud of our team members and the work that they do.
Who we are
Our people
Join the team
Become a CTer
Community and Sustainability
Creating the world that we want
Customer Experience
Obsessing over the customer experience
Our products and Services
What we do
Technology Partners
Who we work with