A long-standing relationship built on trust and reliable support; CT has successfully delivered customer excellence with Pennisi Real Estate since 2012. This agency has benefited from the ease of access experienced calling CT’s Helpdesk, a first-resolution support solution and the proactive advice provided through a Virtual Chief Information Officer (VcIO).
About Pennisi Real Estate:
Pennisi Real Estate, established by Sam Pennisi, first opened its doors in 1973. Located on Keilor Rd in Essendon, Sam Pennisi, his son Andrew and the team have worked hard to grow the agency into what it is today and is celebrated as the oldest real estate agency in the City of Moonee Valley. A hand-picked team of enthusiastic, highly qualified individuals has significantly contributed to the sales success Pennisi Real Estate is widely known for in the area. As one of the oldest customers, CT has been working with Pennisi Real Estate since 2012.
Constant support has been one of the major factors for this long-standing relationship, along with the solutions provided that includes a strong network, proactive monitoring and advice for future technology.
A strong network, that is not plagued by constant outages and runs smoothly has been one key advantage of working with a managed service provider. CT’s WAN network is the second most inter-connected network in Australia. This has ensured the network can run as efficiently as possible, with reduced risk and lower latencies.
The CT Helpdesk:
One of the biggest advantages of working with CT is the Helpdesk – a first resolution support available to all staff at Pennisi Real Estate. Exceptional training has ensured all staff understand the simple process of calling in to the Helpdesk with any IT issue, whether it be big or small.
Office Manager, Liz Gumley explains the value she places in the fact all staff are now familiar with the incredible team who work behind CT’s Helpdesk.
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