Yes, you may be aware of the advantages hiring a Managed Service Provider (MSP) has to your organisation. Cost savings, managed support and improved security are just some of the advantages often discussed, but how does this benefit the long-term strategy of your organisation?

The MSP you hire should meet your IT goals and provide expert advice to help you grow, scale and remain ahead of competition.

High Level Support

In a workplace the IT knowledge of employees varies. Some of your team may be extremely eager and experienced with technology, while others may not. Hiring an MSP can benefit less experienced staff with support on how to use the technology. This support extends as the primary point of contact when they experience issues that need to be resolved.

If more employees are across technology and how to use it, then greater productivity and collaboration follows. This is made easier by an MSP who stands as the primary point of contact for any employee with an IT issue. Less tech frustration for employees will equate to greater productivity and collaboration in the workplace.

Tip #1 – Any MSP you choose needs to provide multiple ways for your employees to access support. Our tip is to ensure the MSP you choose provides managed support via phone call, email and/or chat message.


Owning hardware provides a number of challenges and long-term limitations to any organisation, whether that be in business, education or government. Hardware-as-a-Service (HaaS) provides a solution, where the IT hardware your organisation uses is leased, rather than purchased.

Cost is a major advantage of this solution, as HaaS removes the need to purchase a number of devices at once, therefore eliminating upfront spending.

Other major benefits include removing the risk associated with buying hardware outright and having warranty placed on the hardware leased. Hardware needs to be managed and maintained, HaaS allows your organisation to remain up-to-date with the latest technology and ensures updates are constantly made.

What’s more, leasing hardware makes it easy to change devices as the needs of an organisation grow. Flexibility with hardware ensures devices can be more easily changed or added to meet the demands of an organisation.

Tip #2 – Always ensure the MSP you choose tailors a hardware solution to meet the specific needs of your organisation, and the leasing agreement meets your long-term goals. Reviewing the Service Level Agreement (SLA) is critical here.

Unlimited Security

The Office of the Australian Information Commissioner (OAIC) revealed that in 2018 it received 812 notifications of reported breaches from Australian organisations. As the risk of a cyber-attack continues to increase, the long-term threat it has to your organisation could be consequential.

It’s inevitable that IT comes with issues, and generally many problems arise.  Employing an MSP to monitor the everyday backup of your tech environment could be critical to ensuring redundancy and prevent the likelihood of a cyber-attack in the first place.

Security measures are taken to extreme levels, for both software and hardware. Ensure your MSP is well-versed in the latest cybersecurity risks to prevent the threat of a cyberattack or data breach. Even if your organisation was to hire internal IT, there may be the absence of expert knowledge that an MSP can provide.

Tip #3 – Ensure your MSP is proactively monitoring your IT environment and completing regular backups of your critical data in the event of a disaster (natural or manmade) or a cyber-attack. This monitoring will ensure redundancy and business continuity.

At CT, we start with the customer and then work our way back to the technology. Want to learn more about our tailored IT solutions and customer-focused approach?