What is a VOIP system and how can it benefit your organisation? We dive into the advantages VoIP can have to any organisation, across any industry.
Voice Over Internet Protocol, or VoIP as it is more widely known is a phone service hosted in the cloud and that operates over the Internet. A VoIP system removes the need for individual phone lines as each employee can have their own virtual connection and can be reached across any device.
One of the biggest advantages of deploying a VoIP system is the cost savings it can have to an organisation. The reason for this solution being cheaper to a traditional PABX system is that it operates on an already existing internet connection, rather than requiring additional hardware or a separate system. Fees are charged on a per month basis, compared to the single, per call basis of a traditional PABX system. If an organisation needs to make international calls, a VoIP system is also cheaper as it is not tied down to a particular country or address code.
As a VoIP system works across a multitude of devices, there is greater flexibility with movement. Employees are no longer subject to one single location, instead having the ability to take a call via a handset, soft phone or mobile device.
An organisation utilising VoIP allows its employees the ability to work from anywhere that has access to a strong Internet connection. This isn’t possible with a traditional phone system. The increased functionality provides greater flexibility and productivity, where employees can remain available even if they are not physically in the office. What’s more, VoIP solutions integrate with email and instant messaging, meaning that if a call comes through and can’t be taken – the conversation can continue through text.
VoIP is Multi-Functional
Video conferencing capabilities is another widely popular advantage when deploying a VoIP system to your organisation. This is especially beneficial for organisations who have a number of remote workers, where co-workers and external clients can easily engage in remote meetings face–to- face via a video call.
Even if an organisation is having an internal meeting, any employee who can’t be physically present can remain engaged through a video call. The Washington Post discussed a number of benefits from face-to-face meetings, where it is far easier to understand an individual’s body language and capture their full attention. Requests are also better received in a face-to-face meeting.
Finding a VoIP system that best suits your organisation
One of the most important things to ensure prior to deploying a VoIP system at your organisation is to have a reliable network. Avoiding downtime and issues all begins with operating on a secure, strong network. There are a number of different VoIP solutions that any organisation could deploy, and often this varies dependent upon the industry and work you do. Determining which is the best fit for your organisation can be tricky and is why it’s important to discuss the pros and cons of each with expert advice before engaging with any system.