At National Transport Commission (NTC) a managed service provider that understands the importance of its customer and provides a reliable technology environment is critical.
About National Transport Commission?
The National Transport Commission (NTC) understands the crucial role technology plays in helping the organisation innovate. As a statutory body, the NTC leads reform across Australia’s land transport sector. The NTC contributes to the achievement of national transport policy objectives by developing regulatory and operational reform of road, rail and intermodal transport.
NTC engaged a managed service provider to meet the Australian Government’s ‘Digital Continuity 2020 Policy’ targets seeking to move towards a digital workplace. This goal involved creating a contemporary and mobile-friendly working environment for all staff.
Deciding to test the market, NTC identified CT’s professional proposal that delivered a comprehensive and well-planned application to meet all required components. An emphasis on customer service was another important aspect throughout the application, all supported by the Customer Service Institute of Australia Awards (CSIA) won by CT since 2013.
The CT Solution
CT delivered a solution with two primary features to successfully meet the needs of NTC. Firstly, the managed service offering came with an array of support that allowed NTC staff quick access to response and resolution via the CT Helpdesk. Secondly, NTC moved to CT’s data centre and Office365, which provided many benefits including remote access for staff and also redundancy.
Download the complete NTC Case Study.