From providing 24/7 support, to utilising technology in the most efficient, cost effective way possible – a Managed Service Provider is guaranteed to deliver a number of benefits to your organisation.

A Managed Service Provider (MSP) is a third party outsourced IT company that remotely manages a customer’s IT infrastructure and/or the end-user systems. An MSP exists to deliver an organisation a tailored solution that meets their goals and budget. The benefits of outsourcing are wide reaching when securing the right MSP for your organisation that has the resources, expertise and experience to deliver an appropriate solution.

1. Provides a Cost Saving Measure

Perhaps the most compelling reason to team with an MSP is the cost savings they can deliver. An MSP can work with your budget, reducing the operational costs and in many cases the need to pay a high in-house IT team salary.

Another cost saving benefit is the subscription-based model used where a customer pays an annual or monthly fee for the services/solutions. This model provides the necessary measures to work within a budget with fixed costs that never fluctuate. Organisations can eliminate the cost of paying for unnecessary resources by only investing in IT spending that they can afford at any given time.

2. Save Time to Do Your Best Work

Outsourcing IT allows the best in technology to have control of the environment and be responsible for all related issues and processes. An MSP exists to ensure your organisation doesn’t waste valuable time and resources. As a result, it ensures your organisation can spend its time doing what it does best and energy to focus on revenue-generating activities and innovations.

3. Innovative Technology, Always Up-to-Date

Working with an MSP provides the benefit of having a team with extensive knowledge of developing technologies and continually refines a solution to quicken processes for an organisation. The strength of on-boarding an MSP is its ability to handle growth spurts and emerging IT problems – existing to deliver seamless working solutions to an organisation that are continually reviewed.  IT equipment, phone systems, video conferencing, data backup and security are always evolving, hiring an MSP to be responsible for managing updates around this equipment will remain key to success.

4. Ensure Seamless Business Continuity

Create peace of mind as your data and security is looked after 24/7, 365 days a year. A good MSP will have data backup and disaster recovery solutions in place to ensure your organisation can continue functioning with its critical data in the event of a cyber-attack. What’s more, as a third-party provider, an MSP offers the support necessary even when your organisation may be closed, or key staff members are away. For example, imagine if a server went down and you could no longer access the important data you needed. If it was a public holiday it’s likely the internal IT department could be away. An organisation can protect itself from situations like this when IT is outsourced.

5. Match Your Competitors

As a small to medium-sized organisation, outsourcing technology ensures that you have access to the same tech solutions that a big company would have.

An organisation can remove the need to hire an internal IT team, and instead outsource a team of experts who can provide you with the industry experience and knowledge that large organisations would be hiring and using internally.

How do you choose the right MSP for your organisation?

Choosing an MSP who has an adequate team of experts with the skills required to develop tailored, well produced solutions for an organisation is the first key step to ensure an appropriate fit. The next step is considering the level of certification and training, experience and the staff longevity of the MSP, to guarantee they can provide an adequate team.

When deciding the best MSP fit, be sure to read case studies, testimonials and endorsements from customers who are currently employing that particular MSP. Developing a holistic view ensures the MSP will fit with the size and requirements of your organisation. Other aspects to consider include the response times, quality of customer service, and the vendor/client relationships that the MSP holds.

Lastly, it is important to consider the support agreement – while an MSP is a third-party source and will mostly work remotely – on-site support must be available when required. Review the Service Level Agreement (SLA) to ensure it provides adequate support and your organisation can constantly maximise this to function at an optimal level.

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