When it comes to business, efficient technology is a necessity.

The Situation

BlueRock is a team of entrepreneurial experts who push the boundaries of accounting, digital, law, private wealth, places, finance, general insurance, grants and incentives. A team of over 170 employees, BlueRock spans across 3 levels of their LaTrobe St Office in Melbourne’s CBD. Prior to CT, BlueRock were experiencing a number of challenges with their systems.

Logging on to a PC would often take between 5 – 10 minutes. The phone systems experienced frequent drop outs, and BlueRock’s wireless connection was plagued by speed and reliability issues. BlueRock was also struggling with poor support from their incumbent managed service provider. As Dean Godfrey, BlueRock’s Chief Operating Officer describes, ‘Majority of our team were using hardware over four years old. Staff were becoming increasingly frustrated with their technology that was failing to meet everyday needs.’

The Challenge

The main challenge encountered was that the incumbent MSP would only supply data via an export to an external HDD which was shipped from Sydney. No other formats were available to CT.

In order to overcome this, CT used several other platforms to build the environment and copied the data that was more than 1 week old to the environment. CT were then able to discretely synchronise the newer changed data across, which meant the incumbent did not need to be involved.

The VOIP telephony system was the other challenge faced during the transition. BlueRock had no record of the number ranges, SIP trunks, and where other important components were housed. CT successfully assisted in locating and consolidating them into a single provider.

“Majority of our team were using hardware over four years old. Staff were becoming increasingly frustrated with their technology that was failing to meet everyday needs.”

The Solution

CT’s key role was to provide a solution that would significantly improve reliability and efficiency at BlueRock.

BlueRock firstly reviewed an Azure solution from Microsoft, an on-premises buyout solution, and a full cloud-based solution. CT provided an in-depth analysis of the pros and cons of the various solutions. CT considered Cloud, Hybrid and On Premises to find a solution which provided the highest levels of redundancy while minimising latency. CT were also cautious to find the most cost-effective method of funding the solution, that could also ensure ease of access for remote team members and those travelling offshore.

This project involved implementing the solution in phases. Core infrastructure changes and new severs were built first, followed by a standard operating environment rolled out to workstations before voice platforms were deployed. Deployment took 100 days from start to finish. Following the project, CT provided in-depth training to facilitate staff with the new solution.

The Outcome

As a result of the new solution, team productivity and efficiency skyrocketed, and technological efficiency gains saved an estimated 1.7 hours per team member each day. Along with increased confidence in technology, the solution brought the ability to work anywhere, anytime. The solution included a single sign-on for all platforms, where previously there was disparate systems, and the ability to collaborate across different teams via the new technology.

BlueRock staff experienced instant results, with the ability to log in to the system in less than 10 seconds. It was quickly evident that reliability had decreased, while team productivity began to skyrocket.

“We experienced instant results, with staff able to log in to the system in less than 10 seconds. Reliability had significantly decreased, while team productivity began to skyrocket.”
Dean Godfrey, COO