In evaluating your most recent customer service experience, was the quality of service you received:
|
|
|
|
Please describe if there was any particular aspect of the service experience that stood out:
|
The process of getting your problem resolved was:
|
|
|
|
|
Please describe if there was any particular aspect of the process that stood out:
Customer Service Representative
|
The customer service representative as very courteous.
|
|
|
|
Which of the following qualities of the service representative stood out (as being superior)? . |
|
|
|
What qualities of the customer service representative irked you? |
|
|
|
The customer service representative handled my call quickly. |
|
|
|
What would best describe your experience, when you called?
|
|
|
|
The customer service representative was very knowledgeable. |
|
|
|
|
|
|
The waiting time for having my question addressed was satisfactory. |
|
|
|
My phone call was quickly transferred to the person who could best assist me: |
|
|
|
Over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
|
|
|
