Our commitment to customer experience
We are Australia’s most obsessed Customer Service companyWhilst managers choose CT, end users choose to renew our contracts and so the user must be at the centre of all that we do.
Customer experience is (and always will be) at our core
Our promise to you
By empathising with our customers and putting ourselves in your shoes, we can better understand, identify and respond to your needs. In turn, driving innovation and anticipating your needs.
We strive for excellence, from that first interaction to the services we deliver and the proactive support we provide. But we don’t stop there, seeking ways to continuously take it to the next level.
Anyone can perform. But collaboration – within our teams and with our customers – builds stronger future. Your success is our success, and we’re here to support you each step of the way.
Trust is earned, and it starts by delivering what we say – when we say it. We take commitments seriously, are open to new ideas, and take initiative. You can trust us to be there when you need us most.
We believe you create the world we want. That’s why we love supporting local communities and business and are committed to making the world a better place. And it starts by helping you be your best.
The proof is in the numbers
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- Customer Retention Rate
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- CSAT Score
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- Average Service Desk Waiting Time
- Top 0%
- of Managed Service Providers
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- Team Members around Australia
Customer-led technology and services
Customer obsessed, with the proof to back it
We are absolutely obsessed with placing the customer at the heart of all that we do and ensuring that we deliver the highest quality customer experience. We are humbled to have been recognised for our unparalleled customer experience for 11 years straight by the Customer Service Institute of Australia.
What our customers say about us
“I wholeheartedly recommend Centorrino Technologies to any organization seeking a reliable, proactive, and customer-focused IT partner. Their dedication to excellence has significantly contributed to the success of our IT operations, and we look forward to continuing our partnership for years to come.”
“Caroline Chisholm Catholic College has been in partnership with Centorrino Technologies for many years now. Working with Centorinno Technologies over the years has helped us to streamline and maximise our College’s ICT requirements.”
“I would have no reservations in recommending CT to any school. Here at Loyola, it has helped us move in the direction where we feel we can support our students to achieve their learning needs, academic, and learning outcomes.”
“Working with CT's AV team was a great experience. These particular set-ups were quite complex, but they were extremely transparent throughout the entire process. They included us where needed to help make decisions, and it went well!”
“As a trusted partner with CT, knowing how they work, knowing they understand our business. This really sets us up for the future.”
“CT have been our true partners in growth. Our business IT needs are complex, with increasing from 100 to over 400 users, across 7 separate service lines, and over 150 different software integrations, all across 5 different locations. And nothing's too much trouble, which gives me confidence we can work through any IT challenges together.”
“Centorrino Technologies is partnering with us to achieve our strategic goals to be able to create and maintain a secure, consistent, and simplified IT environment that will benefit our clients and staff at Nexus Primary Health.”
“I wholeheartedly recommend Centorrino Technologies to any organization seeking a reliable, proactive, and customer-focused IT partner. Their dedication to excellence has significantly contributed to the success of our IT operations, and we look forward to continuing our partnership for years to come.”
“Caroline Chisholm Catholic College has been in partnership with Centorrino Technologies for many years now. Working with Centorinno Technologies over the years has helped us to streamline and maximise our College’s ICT requirements.”