Resolving IT infrastructure and architecture problems in a timely manner poses large scale problems for ill-equipped in-house IT Departments. Many organisations have one network technician or system administrator who is unable to manage the ever expanding requirements of the organisation.

CENTORRINO Technologies Outsourced Helpdesk Services (OHS) provides your organisation with Service Level Agreements to ensure downtime is kept to a minimum. Our helpdesk can provide level one, two and three support externally, and when and where necessary, onsite

Our level one support can provide your organisation with the first level of contact via telephone, email , ticketing or onsite. Our level one helpdesk consultants can quickly and effectively diagnose system problems and troubleshoot users to a basic level on resolving the issue. Where possible, our level one technicians may interact with the problematic computer remotely in an attempt to resolve the issue quickly and efficiently. If required, our level one helpdesk will dispatch onsite assistance when an issue cannot be resolved remotely.

Our level two helpdesk provides assistance to our level one helpdesk and your in-house system administrator, network manager or business manager. Our level two helpdesk is responsible for core network infrastructure including switching, servers, routers and gateways. We actively monitor your core network for bottlenecks, server errors, performance and disk space usage to ensure downtime is kept to a minimum.

Our level three helpdesk provides assistance to our level two helpdesk for cross campus and multi-site organisations with inter campus connectivity. Our level three helpdesk actively monitors the status of your WAN links, VPN tunnels, Microwave links or Point to Point connections, ensuring we can quickly react to failures in the WAN.

Collectively, our three helpdesks provide the necessary expertise to assist your organisation ensure its business critical computer systems remain online with as little downtime as possible. Your organisation can opt to utilize any combination of our three helpdesks, ensuring your users can quickly report faults which will be diagnosed and repaired in a timely manner.

Please Contact Us to discuss our outsourced IT Helpdesk Services today.

We look forward to serving your organisation in the near future.